Contact Box Limited - Call, Email or visit our Birmingham store

Contact Us

We want to answer your queries as soon as possible, so before you call or email please take a look at our most frequently asked questions:

Q. How do I register my Bullguard downloaded software?

Click here to view our full guide. You will need your invoice number or sales order number along with your post code for proof of purchase.

Q. How do I register my Extended Warranty?

Click here to visit our warranty registration site and fill in the simple form.

Q. Where is my Delivery?

We send the vast majority of our orders out via courier so you can usually track your parcels directly from our website. In order to do this, please login with the credentials you initially supplied, and then head to the account section, on the following page, please click on the ‘your invoices’ button. You will then be able to see full invoices for your purchase(s), and you can also press the ‘track’ link, which will take you to the consignment tracking page. Sometimes orders are part shipped if they are coming from different warehouses so you may have part of your order arrive later on in the day.

Q. Why has only part of my order arrived?

Sometimes orders are part shipped if they are coming from different warehouses so you may have part of your order arrive later on in the day via a different courier.

Q. Why have I had a message saying there is a problem with my order?

To ensure orders are legitimate and minimise the amount of credit card fraud we carry out a number of security checks. Sometimes you will be asked to call us to answer a few simple questions before your order is released. Please note, all orders with Await Payment or Security Stop statuses are automatically deleted and/or refunded if necessary within 72 hours of placing your order. To prevent this from happening, please contact us within 72 hours of receiving notification of an issue with your order.

Q. Can I pay over the phone?

Unfortunately, for security reasons we do not take credit card details over the phone. Orders can only be placed via our secure website.

Q. I have a problem with my product, how do I return it?

Please see our Returns Overview here for more information on returning a product to us.

Q. Can I claim the VAT back when leaving the UK?

Box Limited operates the VAT Retail Export Scheme in its Retail Store, the completed forms can only be collected in our Birmingham Collection Point at the time of collecting goods.

We cannot post this form and the person leaving the country must visit the store with their passport and ID also.

Please note we also charge £25 Fee for this at time of collection.

If you require more info please click here

Q. Do you ship to BFPO Addresses?

Unfortunately we are unable to ship products to BFPO Addresses, we do apologise for the inconvenience.

If we still have not answered your query

Our new premises in Minworth

Store Address	Store Opening Times
Box Limited First Avenue Minworth Nr Sutton Coldfield Birmingham, UK B76 1BA	Mon-Fri: Sat:	09.00 - 17.30 10.00 - 16:00 Closed Bank Holidays

Pre Sales Advice - Telephone Lines - Open 10am - 6pm Mon-Fri
General Enquiries	0121 202 0030
Trade Enquiries	0121 202 0075
General Fax	0121 202 0099
Engineering/Epson Express Enquiries	0121 202 0023
Email	Salesteam@box.co.uk

After Sales Support & Returns

If you would like to return an item to us please fill out the Online Returns form here as this will speed up the process

If you already have an RMA number or require after sales support (you are not returning an item) then please get in touch:

Tel: 0844 856 9950
Email: returns@box.co.uk
You can also click here to request a callback.

Please allow 1 working day for responses to emails and call back requests.

Returns Opening Times

Weekdays 9am - 5pm
(Online returns can be filled in 24 hours a day but are only checked during the times above)

Map

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Directions

Click here to get directions to our new premises.

Registered Office:
Box Limited, First Avenue, Minworth, Birmingham, B76 1BA

Company Number: 3224094
VAT Number: 669 7193 75

Send us an email

Please fill in the form below, entering as much detail as possible (including product names and quantaties etc) and a member of our sales team will get back to you as soon as possible:

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Email Address:	*
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Name:	*
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