Click here to view our full guide. You will need your invoice number or sales order number along with your post code for proof of purchase.

Click here to visit our warranty registration site and fill in the simple form.

We send the vast majority of our orders out via courier so you can usually track your parcels directly from our website. In order to do this, please login with the credentials you initially supplied, and then head to the account section, on the following page, please click on the ‘your invoices’ button. You will then be able to see full invoices for your purchase(s), and you can also press the ‘track’ link, which will take you to the consignment tracking page. Sometimes orders are part shipped if they are coming from different warehouses so you may have part of your order arrive later on in the day.

Sometimes orders are part shipped if they are coming from different warehouses so you may have part of your order arrive later on in the day via a different courier.

To ensure orders are legitimate and minimise the amount of credit card fraud we carry out a number of security checks. Sometimes you will be asked to call us to answer a few simple questions before your order is released. Please note, all orders with Await Payment or Security Stop statuses are automatically deleted and/or refunded if necessary within 72 hours of placing your order. To prevent this from happening, please contact us within 72 hours of receiving notification of an issue with your order.

Unfortunately, for security reasons we do not take credit card details over the phone. Orders can only be placed via our secure website.

Please see our Returns Overview here for more information on returning a product to us.

Box Limited operates the VAT Retail Export Scheme in its Retail Store, the completed forms can only be collected in our Birmingham Collection Point at the time of collecting goods.

We cannot post this form and the person leaving the country must visit the store with their passport and ID also.

Please note we also charge £25 Fee for this at time of collection.

If you require more info please click here