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Billing FAQs

Which payment methods do you accept?

We accept MasterCard, Visa Debit, Visa Credit, Maestro, PayPal*, PayPal Credit and Amazon Pay. If your order is over £99, you may also be eligible for our finance service.

*For security reasons we’ll deliver to confirmed addresses only when paying with PayPal. To confirm your address, add a debit or credit card to your PayPal account. Once your billing address is verified, your shipping address will automatically be confirmed. If you require your order to be posted elsewhere, please use a different payment method.

Is there a charge for using certain cards or PayPal?

There are no charges for using UK debit/credit cards or Paypal. However, corporate cards have a surcharge of 1%. In order to bring you the lowest prices, our profit margins are very low. Due to this, we are unable to absorb the surcharges incurred when using a corporate card.

Why has my PayPal payment been refunded?

If your PayPal payment has been refunded it usually means that your address is unconfirmed. To confirm your address, add a debit or credit card to your PayPal account. Once your billing address is verified, your shipping address will automatically be confirmed.

When do you take payment for the order?

We take payment immediately once you have placed your order and your payment details have been authorised.

Why won’t my debit payment go through?

Please check that all your card details have been entered correctly and that you’ve used the correct billing address. If you’re placing a high value order you may need to contact your bank.

Why have I received an email to say that you’re awaiting payment?

This means that unfortunately your initial payment was unsuccessful and that you are required to login to your account to complete payment for your order.

If I’ve cancelled my order how long will the refund take?

Please allow up to 48 hours for your payment to be refunded (excludes weekends and bank holidays).

How do I claim VAT back if I’m an overseas visitor taking my purchase abroad?

In order to qualify for a VAT refund document you will need to purchase from our Birmingham showroom using either cash or card (via chip and pin) as your payment option. Unfortunately, this is unavailable for online orders and collections. Please enquire in store for further details or email boxshop@box.co.uk