94% would buy again

Hassle-free returns

0% finance available

Complaints Process

If there's something you're not happy with, we'd like you to tell the right people about it so that we can put matters right.

Complaint handling and dispute resolution process

Contact us straight away

In the first instance, our Customer Service Team is here to help and their aim is to provide the faster solution for you.

Once we receive your complaint, you will be contacted within 5 working days to discuss further.

If you are making us aware of a product-related issue after it has arrived in your home, our Customer Service team are the best team to contact. We will ask you to provide essential information and photographs to show us what the issues are.

Online - [email protected]

Post - Customer Service Team, Box Ltd, Unit 4, St Modwen Park, Signet Way, Dordon, Tamworth, B78 2FG

Escalating the complaint

If you're not happy with our response, please raise this with the person handling your enquiry as they are best placed to help you understand the response given.

If you wish for your complaint to receive further review, please email [email protected] or in writing at the address above.

If you're unhappy with our decision, and wish to take your complaint further, you can contact Consumer Dispute Resolution Limited (CDRL). This is a free, independent service for resolving disputes.

You can refer your complaint to CDRL at any time, but they'll need our consent to investigate complaints where:

we haven't had the chance to put things right
we haven't exceeded the relevant timescale

Online: www.cdrl.org.uk

Office Hours Monday to Friday: 9am – 5.30pm
Write to:
CDRL
12-14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW

*Code OUTLET10 does not apply to Apple Products.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

Box Limited is authorised and regulated by the Financial Conduct Authority (registration number 726076) as a credit intermediary and not a lender, offering credit products provided by PayPal Credit. Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

PayPal Credit and PayPal Pay in 3 are trading names of PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH.

Intel, the Intel Logo, Intel Inside, Intel Core, and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries.

Copyright © 1996-2023 Box Ltd | Terms and Conditions

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