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Delivery FAQs

Do you charge for delivery to Non-UK Mainland/Republic of Ireland?

The charge for delivery to Non-UK Mainland/Northern Ireland/Ireland/North Scotland/Isle of Man is £14.95. For more information please see Delivery Information & Prices or alternatively check the delivery options and prices during the checkout process.

Who will deliver my order?

For next day delivery, we most often use our delivery partner DPD. For DPD delivery enquiries please call 0121 275 0500 or visit www.dpd.co.uk. In addition to DPD, we use a range of other delivery services, including UK Mail, Royal Mail, Hermes and UPS, dependant on your location and the service selected.

How does click and collect work?

Collect+ enables you to pick up your order from one of over 7,000 convenience stores within 72 hours (please allow up to 5 additional working days for Non-UK Mainland/Northern Ireland). At the checkout simply click the Collect+ option and search for your nearest store using your postcode. Once your order has arrived you’ll receive a collection code, which you’ll need to take (along with valid ID) to collect your parcel.

Can I change my delivery address?

In certain circumstances we are able to change your delivery address once your order has been dispatched. To enquire whether this is possible for your order, contact us on 0121 202 0000.

Can my parcel be left with a neighbour?

Due to security reasons, our couriers are unable to leave parcels with neighbours or anywhere unattended. If you are unable to accept delivery, please either rearrange or select Collect+ as your chosen service during the checkout process.

Where is my order?

Please check the estimated delivery date and tracking details (where applicable) on your order confirmation email. If you are unable to track your order, please allow up to 6pm on the expected day of delivery for your item to arrive. Still hasn’t arrived? Contact us.

Why has only part of my order arrived?

If you’ve order more than one item, your order may arrive in separate parcels and be delivered via different couriers. On the estimated delivery date, please allow up to the end of the working day for all your items to arrive.

What do I do if there’s items missing from my delivery?

In the unlikely event that there’s items missing from your delivery contact us within 48 hours.

I have missed my delivery, what shall I do?

If you’re not in when your order is delivered, please visit the courier’s website with your consignment number to rearrange delivery. If you do not have a consignment number, please contact us by email: salesteam@box.co.uk and we’ll be happy to help.

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