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Delivery FAQs

I did not receive a tracking number - how do I get one?

We ship from multiple locations using various delivery companies - some companies unfortunately do not provide us with a tracking number. If a tracking number is available you will see it in your account or it will be emailed to you after dispatch.

What do I do if there are items missing from my delivery?

In the unlikely event that there’s items missing from your delivery contact us within 48 hours.

Can I change my delivery address?

We are sorry but for security reasons we cannot change the delivery address once your order has been dispatched so please make sure the delivery and billing address are correct before placing your order.

Can I still collect from your Birmingham Showroom and Warehouse?

Due to COVID-19 we will no longer be offering collection from our warehouse. We have also made the difficult decision to close our showroom permanently.

Do you charge for delivery to Non-UK Mainland/Republic of Ireland?

The charge for delivery to Non-UK Mainland/Northern Ireland/Ireland/North Scotland/Isle of Man is £14.95. For more information please see Delivery Information & Prices or alternatively check the delivery options and prices during the checkout process.

Who will deliver my order?

For next day delivery, we most often use our delivery partner DPD. For DPD delivery enquiries please call 0121 275 0500 or visit www.dpd.co.uk. In addition to DPD, we use a range of other delivery services, including UK Mail, Royal Mail, Hermes and UPS, dependant on your location and the service selected. For larger deliveries such as 40”+ TVs we use ArrowXL who are a Nationwide 2 Man Next Day Delivery specialists. They will provide vehicle tracking and 2 Hour windows for most deliveries.

How does DPD Pickup work?

Note that due to COVID 19 we are not currently offering this service. With DPD Pickup, You can choose through our checkout process to have your order delivered to the nearest DPD Pickup point. DPD currently have over 2,500 DPD Pickup Shops throughout the UK. DPD will deliver your parcel to the Pickup Point on a pre 12 service ready to collect the very next working day. During the checkout you will be given a choice of 5-6 local Pickup Points for you to choose. Once your order has arrived you’ll receive a collection notification, which you’ll need to take (along with valid ID) to collect your parcel.

Can my parcel be left with a neighbour?

Due to security reasons, our couriers are unable to leave parcels with neighbours or anywhere unattended. If you are unable to accept delivery please rearrange.

Where is my order?

Please check the estimated delivery date and tracking details (where applicable) on your order confirmation email. If you are unable to track your order, please allow up to 6pm on the expected day of delivery for your item to arrive. Still hasn’t arrived? Contact us.

I have missed my delivery, what shall I do?

If you’re not in when your order is delivered, please visit the courier’s website with your consignment number to rearrange delivery. If you do not have a consignment number, please contact us by email: salesteam@box.co.uk and we’ll be happy to help.

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