Returns & Support

Ordering FAQs

Can I view products in your collection point before purchasing?

We do hold a number of products in stock but only a selection are available for viewinf in our retail store so please double check with our customer service team on 0121 202 0030 before setting out if there is something you wish to view in particular.

Can I trade in my old computer/product?

Unfortunately this isn’t a service we currently offer.

Can I order online and collect from your Birmingham/London collection point?

Yes, we offer this option, please see our collection details.

I have received an email informing me of an issue with my order, what does this mean?

This can be caused by a number of different issues with an order, whilst we do try to dispatch orders as quickly as possible, we advise following the instructions given in the email.

How can I amend/cancel an order?

If you change your mind about an order, or would like to cancel an existing order, please contact our sales team on 0121 202 0030

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