If you have any questions or feedback on your experience with the Box website, need assistance with order tracking, or wish to place an order, please get in touch with us through one of the methods provided below.
Find Quick Answers!
If you’re having trouble with an item you purchased before 01/02/24, we recommend reaching out to manufacturers/brands directly for support. Please click here for a full list of contact details.
Still need help?
Drop us an email at enquiries@box.co.uk.
Processing
The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 1-2 working days.
Shipped
The order has been dispatched. The dispatch tracking number is provided in the Order Tracking email where you can obtain up to date dispatch information.
Placing an order on the Box.co.uk website is very simple and easy. You can order online 24 hours a day, 365 days a year using our secure server. Just add your selected product(s) to the basket and proceed through the checkout and opt for payment methods such as direct checkout using your Debit/ Credit card, or via PayPal.
However, should you need help choosing your ideal laptop, you can search for the model number/stock code/manufacturer's part number by using the search box which can be found at the top of every page.
We accept most credit/debit cards such as MasterCard, Visa, Visa Debit, Maestro, and American Express..
You need to inform us as soon as possible if your item has developed a fault. Faulty items are products that we supply to you which do not conform to the contract. The following are not classed as faulty items:
Any items that fail due to normal wear and tear, accident, willful damage, failure to follow instructions, negligence by you or a third party, use otherwise than per their intended use, or any modification or maintenance carried out without the prior approval of Box.co.uk or the manufacturer.
In the first instance, we will attempt to rectify the fault promptly. Failing that, we will offer a replacement for a similar-aged product. Sometimes, when this is not possible, a partial or full refund will be offered, depending on the circumstances.
(Dedicated support numbers for most brands offered by us)
In most cases, the manufacturer acts as our agent to repair your goods. If you have any issues, don't hesitate to contact the manufacturer first for the quickest solution.
All LCD displays sold on Laptop Outlet website adhere to the ISO 13406-2 standard which regulates the acceptability of defects and protects the end user. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced within the terms and conditions of warranty. The production techniques of today cannot guarantee a completely fault free display.
The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
Note: Unless the number of pixels exceeds the tolerance level stated and set in ISO table below, we cannot take the items back for a replacement.
Native Resolution | No. of pixels | No. of Million Pixels | Acceptable defects |
---|---|---|---|
1024x768 | 786,432 | 0.8 | 2 |
1280x1024 | 1,310,720 | 1.3 | 3 |
1600x1200 | 1,920,200 | 1.9 | 4 |
2048x1536 | 3,145,728 | 3.1 | 6 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.
Native Resolution | No. of pixels | No. of Million Pixels | Acceptable defects |
---|---|---|---|
1024x768 | 786,432 | 0.8 | 4 |
1280x1024 | 1,310,720 | 1.3 | 7 |
1600x1200 | 1,920,200 | 1.9 | 10 |
2048x1536 | 3,145,728 | 3.1 | 16 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.
Native Resolution | No. of pixels | No. of Million Pixels | Acceptable defects |
---|---|---|---|
1024x768 | 786,432 | 0.8 | 2 |
1280x1024 | 1,310,720 | 1.3 | 3 |
1600x1200 | 1,920,200 | 1.9 | 4 |
2048x1536 | 3,145,728 | 3.1 | 6 |
3G HSDPA (High-Speed Download Packet Access)
High Speed Internet on the move. Computers with built in 3G HSDPA modems will have a SIM card slot like those found in mobile phones. If you insert a SIM card, you can use it to access mobile broadband using the phone company’s network.
Bluetooth
A short-range radio signal which allows you to connect other Bluetooth devices to your laptop. A common example of this would be connecting your mobile phone to your laptop to wirelessly send and receive pictures to and from the laptop/mobile phone.
WLAN/Wi-Fi
Having a computer equipped with a wireless LAN or Wi-Fi card will allow you to join networks both at home and whilst outdoors. These networks usually allow access to the internet so you can catch up with your emails or just surf the internet whilst you walk around your house or are sitting enjoying a coffee while you’re in a cafe.
HDMI
The High-Definition Multimedia Interface is a new form of technology that can carry digital video and audio signals down a single cable. This technology provides the best quality video and audio and can be plugged directly into majority of HD-Ready TV’s.
VGA
The VGA-out port on your laptop will allow you to plug your computer into a larger screen TV but does not have the same image quality as a HDMI cable would allow. They also do not carry sound signals so you will require a separate cable if you wish to transfer sound from your laptop to your TV.
USB
(Universal Serial Bus) enables users to plug their peripherals into an available USB port and have it automatically recognised and installed. USB 1.1 is the older variation and transfers data at up to 12mbps (megabits per second), while USB 2.0 offers faster speeds of up to 480mbps.