At Box we are always on hand to assist with your queries whether it’s regarding a product you’ve already purchased from us, or if you simply need some advice regarding a product that you are looking at on our website.
Our friendly and specialised team are on hand to answer any questions you may have so please feel free to call us. Unlike many of our competitors, we don’t believe in forcing our customers to contact us on premium rate 08 or 09 phone numbers and for this reason, all of our lines are Birmingham (0121) telephone numbers.
Sales/Order Helpline: 0121 202 0030
Please note that for security reasons we cannot take orders over the phone. The above number is for sales enquiries only, for after sales please use the After Sales further down the page.
For Trade, Business & Education enquiries please click here.
For Shop enquiries please click here.
Phone lines are open Monday - Friday from 10am - 6pm (Closed Bank Holidays)
For our Shop opening times click here.
We appreciate that life can often get in the way and that sometimes it’s easier and more convenient to send an email rather than making a call. Although we always advise calling us so that our sales team can quickly help you with any queries you may have, we are also happy to provide help via email. Please feel free to fire us over us an email and we’ll aim to answer any queries you have within 6 business hours.
After Sales Support & Returns
If you have an RMA number and need to talk to us about your return click here to email our returns team. You can also click here to request a callback about your return. We will endeavour to reply to emails within 6 business hours (Online returns can be completed here 24 hours a day, however are only checked on Weekdays between 9am and 5:30pm). We are closed on Bank Holidays.
Company Number: 3224094
VAT Number: 669 7193 75