Box Delivery Information


About Box Delivery

Delivery at BoxOur excellent delivery and customer services set us apart from our competitors - 95% of our customers said they would buy from us again!

Everyday we despatch thousands of products from multiple warehouses with the best couriers and services to get your order to you safely and quickly. Read on to find out more about how it works.

Delivery information on our product page

In real time we display our lowest delivery price available in our delivery options on the product page.

As you continue your shopping journey the delivery options displayed will update as your basket changes.

Delivery information on our checkout page

After adding your products to your basket and proceeding to the checkout, you will be able to select if you would like to sign into your existing account, or instead checkout as a guest.

Once you have decided how you would like to proceed, you will be offered the opportunity to select if you would like your order delivered or if you would like to collect.

Selecting the delivery option will allow you to enter your delivery address postcode and then select your house or flat number. Once you've successfully selected your intended delivery address a range of delivery options will be presented to you.

Spend £50* or more and get Free Standard Delivery! Spend £250* or more and your order will be automatically upgraded to Free Next Day Delivery. This service includes a 1 hour time slot to let you know when your delivery will be.

Need more flexibility? You can also choose your day for delivery, or for an additional charge we can deliver on a weekend or in the morning.

Our standard service delivers your order to you within 3-5 working days. For orders under £50 this is just £2.95

*Delivery methods can vary depending on product and/or number of products within an order. We endeavour to offer you the best and most efficient choices possible. *Excludes TV

Delivery Exclusions

*Excludes remote areas of the UK including the following postcodes: AB30-38, AB41-56, FK17-99, G83, HS1-14,IV, KA, KW, PA, PH, ZE. Charges may apply for large or bulky items.
**Where applicable. We use a range of delivery services, including DHL, DPD, UK Mail, Royal Mail, Evri and UPS, dependant on your location and the service selected. With certain delivery services, tracking information and delivery slot selection may not be available. See product, basket and checkout screens for details relevant to your order.
***Select countries only. Please see the checkout to confirm which countries your order can be delivered to along with pricing.


Frequently Asked Questions

Which courier is used for sending parcels?

Why can’t I track my order?

Why has only part of my order arrived?

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